Customer Service
Crawfish Stop.com and its' farm operations are located Maurice, LA about 15 miles south of Lafayette, right in the heart of Cajun Country. Crawfish Stop.com has been supplying local restaurants and seafood retailers for over 20 years. Our volume in shipping over 200K pounds of live crawfish to consumers and restaurants throughout the US each year allows us to provide you with the BEST overall price and premium product delivered FedEx Priority by NOON. That means you receive the freshest product within 24 hours from being caught and delivered to your door. We guarantee all Live Crawfish orders.
If you need to contact us, please call us at 1-888-280-5460. Our CSR's are waiting to hear from you.
Mailing Address:
Crawfish Stop.com
116 Alley 3
Lafayette, LA 70506
Most questions and answers can be found at our HELP DESK. If you have a question that is not listed in our HELP DESK, email us at support@crawfishstop.com and we’ll be happy to assist you. Below are our most frequently asked questions for your review.
What happens if, for
some reason, I receive damaged products?
We take extra precaution in packing your content to ensure it arrives undamaged. In the event that you receive damaged
product, please contact us at
support@crawfishstop.com within 5 business days after receiving your package.
Please retain all packaging material for our freight carrier’s collection or
take digital pictures of your damaged goods and email us.
What kind of guarantee
does Crawfish Stop.com offer?
We guarantee everything. If you are not happy with your order, you may return it
within 30 days for a complete refund. Unless the return is due to an error made
by us, we cannot refund shipping charges. Due to our quality
assurance shipping procedures, we guarantee that all items shipped are in good
quality condition.
What are your return
policies?
Prior to returning merchandise, please contact
support@crawfishstop.com to receive a return authorization number (RAN).
Include your packing slip with the return authorization number and simply pack
your items in the same packaging it was shipped in and return it to:
CrawfishStop.com
c/o Return Merchandise Dept.
116 Alley 3
Lafayette, LA 70506
PLEASE NOTE: You are
responsible for the return shipping costs if you are asking for a refund and are
not satisfied with your order. CrawfishStop.com will absorb the shipping cost for
all damaged merchandise returned.
Allow 15 days from the time you return your package for a full refund to your
credit card or exchange of goods. We will notify you via email as soon as the
refund or exchange is complete.
Can I cancel an order?
After you receive your email notification and purchase order confirmation form,
you may cancel your order within 3 hours. Simply send us a return email stating
that you would like to cancel your order.